Refund Policy

Effective Date: October 1, 2023

Welcome to XERIONVALTH. We value your satisfaction and strive to ensure you have a pleasant experience with our services and products. If for any reason you are not completely satisfied with a purchase, please review our refund policy.

1. Eligibility for Refunds

To qualify for a refund, please ensure that the following conditions are met:

• The request for a refund is submitted within 30 days of the purchase date.
• The item must be unused and in the same condition in which you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required.

2. Non-Refundable Items

Certain items are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Some health and personal care items

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

4. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

XERIONVALTH
123 Innovation Drive
Tech City, TX 75400
USA

6. Shipping

To return your product, you should mail your product to:

XERIONVALTH
123 Innovation Drive
Tech City, TX 75400
USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions about our refund policy, please contact our customer service team at [email protected].